After-sales support<\/h2>\n\n\n\n
Every system designed to last deserves a service that supports it over time. For this reason, Maflex <\/strong>follows the entire lifecycle of the line: monitoring performance, preventing downtime, and maintaining efficiency day after day. <\/p>\n\n\n\n One figure confirms this commitment: between 15% and 20% of Maflex\u2019s annual revenue comes from after-sales services, a significant number, especially considering that every line is designed to operate for over twenty years.<\/p>\n\n\n\n This result reflects a complete service: professional technical support, training, ordinary and extraordinary maintenance, continuous updates, and, of course, always-available original spare parts. <\/p>\n\n\n\n It is the concrete proof of a system that works, a system that builds trust and ensures continuity.<\/p>\n\n\n\n The new digital platform complements and strengthens an already proven post-sales service, built to ensure continuous spare parts availability and fast delivery times. With thousands of items in stock, two international logistics centers (Lucca, Italy, and Green Bay, USA) managed directly by Maflex, and highly specialized technical support, HUB reinforces a service that has been synonymous with reliability for years. <\/p>\n\n\n\n \u201cThe delivery of the line is just the beginning,\u201d adds Luca Mazzotti. \u201cOur service team follows each installation with great care, anywhere in the world.\u201d This commitment translates into full personnel training (on-site and remote), complete maintenance, and the delivery of original spare parts, even within 24 to 48 hours.<\/p>\n\n\n\n \u201cWhen it really matters, only the original delivers results,\u201d explains Simona Lencioni<\/strong>, Customer Service & Spare Parts Manager. \u201cWhen performance, safety, and production continuity are at stake, using original spare parts is not an option, it\u2019s the only way forward.\u201d<\/p>\n\n\n\n Thanks to an automated warehouse system with vertical storage, Maflex streamlines order preparation to the maximum, ensuring both traceability and accuracy. \u201cWith Maflex HUB, customers can order the right component in just a few clicks \u2013 always under our supervision from headquarters,\u201d continues Lencioni. <\/p>\n\n\n\n At the time of purchase, each customer receives personal login credentials and clear, simple instructions. \u201cSpecial consideration has been given to those working in the field,\u201d Lencioni adds. \u201cOn the machine group, customers will find a QR code that leads them directly to their HUB access.\u201d<\/p>\n\n\n\n 3D views and exploded diagrams allow users to identify the correct part quickly and precisely. <\/p>\n\n\n\n \u201cEach section is updated in real time to ensure maximum reliability, even during the ordering phase. In just seconds, even from a smartphone, the part can be identified and reported to the relevant department,\u201d concludes Lencioni.<\/p>\n\n\n\n HUB is much more than a catalog: it is on its way to becoming the operational base for Maflex equipment, a tool in constant evolution, combining maximum customer autonomy with real, always available support that monitors and manages each request. A perfect balance between digital and human, innovation and tradition, building trust and reinforcing the long-term relationship between Maflex and its customers.<\/p>\n","protected":false},"excerpt":{"rendered":" Maflex presents HUB – Help, Updates & Booklets – the digital platform designed for those who work daily with Maflex equipment. A single environment to access everything needed: support, manuals, original spare parts, 3D views, technical drawingsaand machine data. This new service developed by Maflex integrates three core principles: daily autonomy, service reliability and longterm … Continued<\/a><\/p>\n","protected":false},"author":3,"featured_media":10664,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[170],"tags":[144],"class_list":["post-10661","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ottobre-2025","tag-digitalizzazione"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/posts\/10661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/comments?post=10661"}],"version-history":[{"count":3,"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/posts\/10661\/revisions"}],"predecessor-version":[{"id":10678,"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/posts\/10661\/revisions\/10678"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/media\/10664"}],"wp:attachment":[{"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/media?parent=10661"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/categories?post=10661"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cartaecartiere.com\/en\/wp-json\/wp\/v2\/tags?post=10661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/www.cartaecartiere.com\/wp-content\/uploads\/2025\/09\/Maflex-vertical-storage.jpg\")
<\/a>Total control and continuous support<\/h2>\n\n\n\n
Maflex HUB: a catalog that simplifies your work<\/h2>\n\n\n\n
<\/a>More than just a catalog<\/h2>\n\n\n\n